Location
metro manila
Job Type
Full-time
Posted
July 14, 2026
Job Description
The Operations Director will oversee end-to-end healthcare BPO operations, ensuring service excellence, KPI achievement, and strong leadership across multiple teams.
This is a senior leadership role requiring hands-on experience in managing healthcare accounts within a BPO environment.
Key Responsibilities
- Lead and manage healthcare BPO operations
- Drive KPI performance, SLAs, and operational metrics
- Oversee multiple teams and leaders
- Ensure compliance with healthcare industry standards
- Partner with senior stakeholders to deliver business goals
- Strengthen operational processes and performance culture
Must-Have Qualifications
- Currently holding a Director-level role
- 2–3 years of experience in Healthcare BPO operations
- Proven leadership experience managing large o...