Director of Operations at FCT

Lead operational excellence at FCT as the Director of Operations. Oversee daily activities, foster talent, and focus on optimizing customer experiences in a hybrid work environment.

In this strategic leadership role, you will enhance operational performance and foster employee engagement within your division. Your expertise in operations management, data-driven decision making, and relationship building will contribute to achieving FCT's goals. Collaborating with sales and product teams, you will develop strategies that balance efficiency with exceptional customer service.

Key Responsibilities: • Direct daily operations for your division's success • Build relationships with sales and operational leaders • Conduct talent management and leadership assessments • Improve productivity through data-driven processes • Streamline mortgage servicing and explore digitization

Requirements: • 10+ years of management experience in operations • Bachelor’s degree in busines...