Director of Network Operations in Toronto

Drive your career forward as the Director of Network Operations at Ericsson in Toronto, Ontario. Focus on customer fulfillment, financial results, and automation in a leadership role.

You will be pivotal in fulfilling contractual obligations while leading a team of Customer Operations Managers. This role requires an exceptional understanding of the Ericsson Networks Domain, effective collaboration with service lines, and a drive to enhance efficiency through automation and AI. You will also be accountable for profitable growth, driving project completions, and maintaining ethics and integrity in a matrixed environment.

Key Responsibilities: • Fulfill all customer contractual obligations • Drive quality and cost improvements with Service Lines • Identify automation and AI opportunities • Manage changes to contract scopes effectively • Deliver superior financial results consistently

Requirements: • Bachelor’s degree in engineering • Minimum 15 years in telecomm...