Director of Guest Services at Fairmont Banff

Join Fairmont Banff Springs as the Director of Guest Services, leading a team to deliver exceptional front office operations and fostering guest loyalty in a breathtaking mountain locale.
As the Director of Front Office, you will drive operational excellence, oversee the Royal Service and Concierge teams, and implement personalized initiatives that enhance guest satisfaction. Your leadership will be crucial in creating a culture marked by high performance and exceptional service.
Key Responsibilities:
• Oversee Front Desk, Royal Service, and Concierge operations
• Develop and empower future hotel leaders through mentorship
• Ensure exceptional guest experiences through service initiatives
• Manage departmental budgets and financial performance
• Monitor service quality and implement improvement plans
Requirements:
• 4+ years of experience in Front Office management
• Proficient in Fairmont specific systems
• Strong organizational skills in a dynamic env...