Director of Front Office at Fairmont

Lead the Front Office team at Fairmont Banff Springs, ensuring exceptional guest service and operational excellence in a stunning alpine setting. This leadership role is vital in creating memorable experiences for guests and empowering staff.
As the Director of Front Office, you will manage teams across Front Desk, Royal Service, and Concierge operations. Your strategic oversight will drive guest satisfaction and loyalty through innovative service initiatives. This position requires mentoring future hotel leaders while achieving financial objectives and maintaining an engaging work culture.
Key Responsibilities:
• Provide leadership and oversight of Front Office operations
• Mentor a high-performing leadership team for guest services
• Drive satisfaction through personalized guest service initiatives
• Manage budget preparation and operational expenses
• Foster collaboration across hotel departments for seamless service
Requirements:
• Minimum 4 years in Fron...