Director of Experience & Operational Excellence

Delivery Hero SE in Dubai is looking for a Director of Experience and Operational Excellence to lead customer experience across 8 MENA markets. This senior leadership role involves setting strategies for customer and partner satisfaction, overseeing multi-million EUR budgets, and ensuring robust fraud governance.

The ideal candidate should have over 10 years of experience in customer experience, operations, or strategy, along with strong leadership and analytical skills. A Bachelor's or Master's degree in a relevant field is required.

If you're skilled in data-driven decision-making and have a passion for excellence in experiences, apply now!