Director of Digital Customer Leadership

Drive strategic digital initiatives at Manulife as Director of Digital Customer Leadership Strategy & Insights. Help shape customer experiences with a focus on analytics and insights.
This pivotal role focuses on crafting the digital customer experience strategy to achieve overarching business objectives. You will work with top executives to steer strategy, define measurable outcomes, and foster an integrated approach to digital performance. This position helps bridge strategic planning and execution, ensuring strong alignment across the enterprise.
Key Responsibilities:
• Lead the definition and execution of DCL strategy
• Create an integrated roadmap with success metrics and outcomes
• Engage in executive storytelling to support decision-making
• Monitor and improve digital performance through KPIs
• Embed strategy into everyday business practices across teams
Requirements:
• Bachelor’s degree in Business, Marketing, or related fields
• Significant strat...