Director – Member Journey Owner, Group Retirement Services

Responsibilities

• Work with the AVP, Member Journey Owner to set an ambitious and clear vision/strategy that can be aligned with senior leaders, while also being articulated to the squads that will deliver the work.
• Be accountable for creating and aligning on digital sales outcomes, along with other key objectives, that are measured and reported back to your leadership group on an ongoing basis.
• Prioritize work for the squads responsible for delivery to ensure they are focusing on features that are the most critical to meeting OKRs set by leadership and yourself.
• Maintain key partnerships with marketing, operations, product, and our sales team to support prioritization and alignment on key features & experiences.
• Leverage surveys, competitive intelligence, and customer data on an ongoing basis to ensure we are continuing to focus on the most important features.
• Look for opportunities to collaborate broadly across th...