Director IT Support at Norton Rose Fulbright

Lead the IT support team at Norton Rose Fulbright in a hybrid work environment. This director role focuses on ensuring top-notch IT services across Canadian offices, requiring strong analytical and leadership skills.

As the Director of IT Support, you will oversee the Service Desk, Enterprise Resource Planning (ERP), and more. Your leadership will drive adherence to KPIs while maintaining high customer satisfaction and morale among your team. Your proactive and organized approach will ensure resources align with daily service demands.

Key Responsibilities:
• Coordinate IT support team operations effectively
• Develop relationships with senior leadership in IT
• Implement quality management standards within teams
• Monitor incident management and provide user support
• Handle escalations and serve as Major Incident Manager

Requirements:
• Minimum 12 years in technical support roles
• At least 8 years in a m...