Director, Customer Service, Eastern Hemisphere

BUILD THE FUTURE
At McGraw Hill we create best‑class, next‑generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience.

What is this role about

We are seeking a Director, Customer Service to provide regional leadership and strategic oversight for customer service operations across the UK, Ireland, Europe, Middle East, Africa, and APAC, including India and Australia. This role will be responsible for ensuring a consistent customer experience, scalable operations, and strong alignment with the global Customer Experience (CX) strategy across diverse markets and service delivery models.

Responsibilities

• Provide regional leadership and strategic oversight for customer service operations across...