Job Description
Director, Customer Experience Strategy and Solutions
College Board -Operations
Location:This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). All CB employeesare required tooccasionally travel to meet in person for business purposes.
Role Type:This is a full-time position
About the Team
The Operations Division atCollegeBoard is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provideexceptionalcustomersupportandaseamlessdigital assessmentexperience that supports millions of students and thousands ofeducatorsand test centers.The Customer Engagement & Experience(CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners thatrepresentapproximately two million contacts per year. This integrated team...
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