Director, Customer Care & Contact Centre Ops

A leading financial institution in Abu Dhabi seeks an AVP for its Contact Centre within the Customer Care Unit. This executive-level position involves supervising team operations, ensuring service quality, providing training, and promoting organizational values. The ideal candidate will be responsible for managing service requests, preparing reports, and driving continuous improvement in customer service processes. A full-time commitment is required, contributing significantly to the overall performance of the bank.
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