Director, canadian contact center

Overview Our Global Contact Centre Operations team plays a critical role in delivering a seamless, end-to-end customer experience across business units and markets. Through service excellence, customer focus, and the strength of our global scale and local market expertise, we help drive business growth and strengthen our competitive advantage.

As Contact Centre Director, you will lead our Canada Bank and Affinity contact centres, an organization of approximately 250 employees handling more than one million customer contacts each month across multiple locations. This is a high-impact leadership role where you will shape service delivery, inspire teams, and foster a culture where exceptional customer care and employee engagement go hand in hand.

Location and structure details: Halifax, Nova Scotia; Hybrid working arrangement.

Responsibilities

Provide strategic leadership to direct reports, driving accountability for service, quality, and key performanc...