Director, Account Management

Director, Account Management

Accountable for the overall health, performance, and long‑term success of the account. Sets strategic direction, provides guidance, ensures sustainable delivery, optimisation and growth. Acts as senior client partner and internal decision authority, balancing client needs, team capacity and business objectives.

Responsibilities

• Serve as the senior client partner and trusted advisor.
• Shape client direction through proactive recommendations and strategic counsel.
• Represent Coates in senior client discussions.
• Ensure campaign recommendations align with business objectives.
• Drive strategic alignment across client and internal teams.
• Minimise ambiguity and rework through clear direction.
• Lead and develop the Account Management team.
• Align cross‑functional teams around priorities.
• Foster a culture of ownership and strategic thinking.
• E...