Direct Communications Lead

Do you enjoy creating meaningful customer experiences through personalised communication? Are you passionate about CRM, customer journeys, data analysis and delivering campaigns that make an impact? We are looking for a Direct Communications Lead to join our Customer & Analytics Team. In this role, you'll help shape how customers engage with our brand by developing and executing targeted communications across the customer lifecycle. If you're analytical, creative, highly organised and thrive in a fast-paced Agile environment, this could be the perfect opportunity for you. Your responsibilities will include: Develop and execute one-to-one customer communication strategies across the customer lifecycle. Support campaign owners in planning and implementing customer communication strategies. Coordinate customer communications across multiple business areas to ensure relevance and consistency. Manage customer segmentation and audience selection for targeted campaigns. Execute and monitor co...