Digital Transformation Ambassador

Job Description

• Welcome the customer, understand their required service and direct them to the concerned service officer.
• Promote the online licensing services (through RTA's portal) to the customers.
• Guide the customer on the digital licensing process (using the assigned tablet).
• Coordinate with the supervisor to implement digital services and initiatives.
• Provide highest level of customer service to maintain high customer happiness scores.
• Identify, evaluate, and recommend digital technologies and platforms that align with RTA goals.
• Measure and assess the success of digital initiatives and collaborate with the management on further enhancements of the service.
• Other adhoc tasks as required by the management team.