Digital Retail Operations Manager – Online Returns

What you'll do

Your key accountabilities will include:

• Support the smooth day to day delivery of the Online Returns operation, ensuring returns are processed efficiently, issues are escalated promptly, and service standards are consistently met
• Monitor operational performance, using data, reporting and store insight to identify trends, recurring issues and opportunities to improve returns handling and customer experience
• Contribute to root cause analysis and help prioritise actions that reduce friction, strengthen compliance and improve the end to end returns journey
• Provide day to day support across Digital Retail Operations, coordinating activity, resolving issues and maintaining momentum across multiple workstreams
• Work cross functionally with Retail, Digital, Customer Service, Supply Chain and Technology teams to support aligned decision making and effective delivery
• Support the implementation of process and system improvements, ensuri...