Digital Factory Support Analyst - Cmes

Role OverviewThe Digital Factory Support Analyst is responsible for providing first‐line incident support for factories using the CMES application, ensuring system stability, rapid issue resolution, and high user satisfaction.
This role acts as the primary interface between factory users and technical teams, while driving standardization and continuous improvement through structured documentation and knowledge management.ObjectivesEnsure rapid resolution of CMES incidents to minimize production disruptionProvide reliable, consistent factory support across sitesMaintain accurate and accessible documentation for CMES applicationsEnable self‐service and knowledge reuse through well‐structured knowledge assetsDrive continuous improvement in support processes and system usabilityResponsibilitiesIncident Management & Factory SupportAct as Level 1 / Level 2 support for CMES‐related issues from factoriesLog, categorize, prioritize, and track incidents in ticketing systemsPerform initial...