Digital Customer Experience Manager

Elevate customer experience as a Digital Customer Experience Manager. Focus on email journey optimization and customer success initiatives to drive engagement and product adoption.
In this pivotal role, you will oversee digital strategies that enhance software utilization. Your responsibilities include developing an email marketing program, collaborating with diverse teams, and analyzing metrics to refine approaches. Your experience will be essential in fostering customer engagement through effective onboarding and communication.
Key Responsibilities:
• Develop digital customer success communications roadmap
• Oversee email marketing program and content creation
• Optimize product adoption through effective email journeys
• Collaborate with cross‑functional teams to align goals
• Analyze data to drive targeted improvements
Requirements:
• 5+ years in Customer Success or related SaaS role
• Experience with marketing automation platforms
• Solid knowledge...