Location
Remote
Job Type
Full-time
Posted
July 13, 2026
Job Description
Job Title: Dialler Support Manager
We are seeking a highly analytical and technically skilled Dialler Support Manager to operate and administer our Dialler tools. In this critical role, you will drive our contact center's collections performance by managing campaigns, optimizing calling strategies, and ensuring cost efficiencies and legislative compliance.
Key Responsibilities
Campaign & Technical Execution: Action all Dialler campaigns, upload data accurately, and adjust dialler modes/settings to optimize techniques and minimize abandon rates.
Performance Optimization: Monitor daily performance, extracting relevant metrics to make actionable recommendations for improvement.
Collaboration & Administration: Liaise cross-functionally regarding dialler needs, reconcile vendor statements, and manage SMS campaigns.
Customer Centricity & Compliance: Develop compliant scripts, apply legislative standards, and resolve customer complaints effectively.
Knowledge
C...
We are seeking a highly analytical and technically skilled Dialler Support Manager to operate and administer our Dialler tools. In this critical role, you will drive our contact center's collections performance by managing campaigns, optimizing calling strategies, and ensuring cost efficiencies and legislative compliance.
Key Responsibilities
Campaign & Technical Execution: Action all Dialler campaigns, upload data accurately, and adjust dialler modes/settings to optimize techniques and minimize abandon rates.
Performance Optimization: Monitor daily performance, extracting relevant metrics to make actionable recommendations for improvement.
Collaboration & Administration: Liaise cross-functionally regarding dialler needs, reconcile vendor statements, and manage SMS campaigns.
Customer Centricity & Compliance: Develop compliant scripts, apply legislative standards, and resolve customer complaints effectively.
Knowledge
C...