Dialer Lead Developer

Main purpose: Under the direction of the Director of Global Telephony, this position will be responsible for all activities that support the US and Canadian Dialer platforms and data.

• Develop, maintain, and optimize SAS and SQL code for reporting, analytics, and operational processes
• Analyze large datasets to identify trends, operational gaps, and performance opportunities
• Troubleshoot data issues, process failures, and reporting discrepancies across multiple systems
• Partner with operations teams to improve workflows, reporting accuracy, and business efficiency
• Communicate technical findings and operational impacts clearly to management and executive leadership
• Create and maintain dashboards, recurring reports, and ad hoc analyses
• Participate in root cause analysis and resolution of production or operational incidents
• Collaborate with cross-functional teams including IT, Operations, Compliance, and...