Job Description
We're seeking a Support Engineer to join a well-established enterprise software business with a global customer base, building out a 24x7 follow-the-sun support function for a suite of cloud-hosted enterprise products. This role sits at the intersection of cloud engineering, deep troubleshooting, and direct customer engagement — and suits an AWS practitioner who can solve hard problems from first principles, write code when it's needed, and talk to customers.
In this role, you'll join a team of around nine engineers supporting mission-critical platforms used by mining sites that run around the clock. You'll own complex incidents end-to-end, work alongside a 200+ developer base in Brisbane, and help shape how support is delivered as the business continues its shift from desktop to SaaS.
Your day-to-day will include:
- Owning the technical resolution of high-priority AWS and on-premise incidents end-to-end
- Troubleshooting from first principles — log...