Location
boston spa
Job Type
Full-time
Posted
June 20, 2026
Job Description
Salary
This is the starting salary for this role, unless the successful candidate is able to evidence being in receipt of a higher salary, in which case this may be reviewed.
Previous external candidates need not apply.
About the role
The world‑famous British Library has a rare and exciting opportunity for a permanent Desktop Technician to join our existing Technology team based in Boston Spa.
Do you enjoy providing first‑rate service, maintain a superb work‑life balance, and want to be part of something you can be proud of while being looked after in the public sector?
Your responsibilities will include:
- Providing Service Desk support on a rota basis, engaging with users via email, face to face and the self‑service portal.
- Providing second‑line support to users who are onsite and working remotely.
- Ensuring all new incidents and requests are managed and escalated as required. <...