Desktop support

About the Company

Mi Way is committed to enabling people to live their way through a reliable, secure, and customer‑focused technology ecosystem. We embed agile values across the organization to deliver value and simplify our clients’ lives.

What You Will Do

The IT Support Technician will provide on‑site technical support, manage desktop‑related service requests, maintain asset integrity at the Kosmosdal office, and ensure consistent service delivery within SLA while operating in a fast‑paced call‑centre environment. You will collaborate across all levels, communicate effectively, and contribute to operational excellence.

Minimum Qualifications Grade 12 ITIL v4 Foundation Certification (Required) Comp TIA A+ (Required) Comp TIA Network+ or equivalent networking certification (Advantageous) Microsoft Certifications (MD‑102, MS‑900, AZ‑900) beneficial Relevant System Support NQF Level 5 or equivalent Knowledge of Mac OS support, including troubleshooting, device set‑up,...