Desktop Support IT Specialist Onsite

Become a key contributor as a Desktop Support IT Specialist in North York, ON. This fully onsite role entails user support, troubleshooting, and maintaining IT infrastructure.
You'll play an integral role in supporting day-to-day operations while helping users overcome technical challenges efficiently. Your strong communication skills will bridge the gap between technical issues and non-technical users in a fast-paced work setting.
Key Responsibilities:
• Provide first-line technical support for hardware and software users
• Troubleshoot desktop and network issues effectively
• Manage user permissions in Active Directory systems
• Support Microsoft-based environments, including servers
• Maintain thorough documentation of service requests
Requirements:
• 3+ years in desktop support or IT support environments
• Strong working knowledge of Microsoft products
• Experience supporting typical networking protocols
• Strong customer service skills and atten...