Location
singapore
Job Type
Full-time
Posted
June 18, 2026
Job Description
Roles and Responsibilities
- Perform Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Clear Spoken & Written English.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of wo...
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