Desktop Support Engineer

Responsibilities Deliver onsite and remote technical support for hardware, software, operating systems, and end-user devices to ensure operational continuity Troubleshoot and resolve IT incidents and service requests promptly to minimize downtime Support Windows and Apple devices, including basic mobile device troubleshooting and maintenance Execute IMAC activities (Installations, Moves, Adds, and Changes) to maintain IT infrastructure accuracy and functionality Assist with employee onboarding by deploying devices and configuring user setups for seamless integration Maintain accurate IT asset inventory and equipment records to support asset management and auditing Contribute to IT projects, system upgrades, and technology initiatives by providing technical expertise and support Develop and update technical documentation, user guides, and knowledge base articles to enhance user self-service and team knowledge Collaborate with internal stakeholders to ensure effective IT service delivery...