Desktop Support Engineer

Description We are looking for a Desktop Support Engineer to provide hands-on technical support for end users in a fast-paced investment banking environment in New York, New York. This Long-term Contract position focuses on resolving desktop, operating system, and account access issues while delivering responsive service through an organized support process. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach and experience supporting Microsoft-based workplace technology.

Responsibilities:
• Provide day-to-day desktop and help desk support for employees, diagnosing and resolving hardware, software, and operating system issues.
• Manage user account administration tasks in Active Directory, including access updates, password assistance, and basic permission changes.
• Respond to service desk requests in a timely manner, document issue details clearly, and follow tickets through to completion.
• Support Windows 10 and othe...