Desktop Support Engineer

QualificationsStrong hands-on experience with desktop computers and computer hardware (installation, configuration, upgrades, and maintenance).Proven technical support and troubleshooting skills for end-user environments, including Windows and/or macOS operating systems.Experience with printer support, including setup, driver installation, connectivity, and routine maintenance.Ability to diagnose and resolve hardware, software, and peripheral issues in a timely and customer-focused manner.Familiarity with basic networking concepts (TCP/IP, Wi-Fi, VPN) and remote support tools.Strong documentation, ticketing, and communication skills, with the ability to explain technical issues in clear, user-friendly language.Ability to work independently in a remote environment, manage priorities, and meet service-level expectations.Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred.Previous experience in a help desk or desktop support role in a corporate ...