Location
toronto
Job Type
Full-time
Posted
May 31, 2026
Job Description
Axiom Technologies is seeking a skilled Desktop Support Engineer for immediate engagement in North York, Ontario. This full-time role focuses on delivering top-notch IT support and issue resolution for end-users.
In this position, you will leverage over three years of experience in IT infrastructure support to manage service requests effectively. Your expertise in troubleshooting hardware and software will be key to maintaining high customer satisfaction while complying with security protocols. Strong communication skills will allow you to triage and prioritize user issues seamlessly.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor queues and resolve desktop issues promptly
• Escalate complex issues to appropriate personnel
• Maintain customer satisfaction and compliance standards
• Update ServiceNow and knowledge base accurately
Requirements:
• 3+ years in IT infrastructure support
• A+ certification and one from Cisco o...
In this position, you will leverage over three years of experience in IT infrastructure support to manage service requests effectively. Your expertise in troubleshooting hardware and software will be key to maintaining high customer satisfaction while complying with security protocols. Strong communication skills will allow you to triage and prioritize user issues seamlessly.
Key Responsibilities:
• Provide first and second-level technical support
• Monitor queues and resolve desktop issues promptly
• Escalate complex issues to appropriate personnel
• Maintain customer satisfaction and compliance standards
• Update ServiceNow and knowledge base accurately
Requirements:
• 3+ years in IT infrastructure support
• A+ certification and one from Cisco o...
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