Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to deliver hands-on technical assistance for employees across a distributed organization in Oklahoma City, Oklahoma. This Contract position focuses on resolving day-to-day technology issues, supporting workplace devices and applications, and providing a dependable service experience for users at all levels, including leadership. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep business operations running smoothly.

Responsibilities:
• Deliver front-line technical support for staff by diagnosing and resolving issues involving desktops, laptops, software, peripherals, and connectivity.
• Manage assigned service requests from intake through closure, ensuring updates are documented and issues are addressed within expected response timelines.
• Support Microsoft 365 tools and related services, helping users navigate application problems an...