Location
centurion
Job Type
Full-time
Posted
June 01, 2026
Job Description
- Provide IT support to all customers through video calls.
- Receive customer IT queries by multiple methods But the primary is a video call. (phone, self-service, etc.)
- Provide the necessary information in the ticket in the event the ticket is passed to another solver group
- Triage and troubleshoot tickets submitted.
- Provide desktop software application assistance and installation.
- Resolve trouble tickets while interacting with the user, first call resolution (FCR), or escalate to other support entities.
- Remotely access the end-user’s desktop to provide support.
- Provide customers with the status of the ticket and serve as the primary support admin through ticket resolution.
- Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible.
- Provide expert technical support to customers having varying levels of computing skills.
- Provide a detailed...