Desktop Engineer

Primary Purpose This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities - Performed Desktop Support services to users - This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. - Perform imaging/re-imaging - Perform tech refresh on devices - Perform asset inventories - Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) - Updates Incident records - Creates and updates work instructions (where necessary) - Document standards and procedures (where necessary) Qualifications - Min. ITE/Diploma graduate with 1 year experience in desktop support - Min 1 year experience in Microsoft ...