Location
pune
Job Type
Full-time
Posted
June 04, 2026
Job Description
Job Description
- Key Responsibilities:
Technical Support:
- Respond to incoming IT service requests via phone, email, or ticketing systems.
- Provide basic troubleshooting for hardware, software, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Issue Resolution:
- Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
- Assist users with password resets, account unlocks, and other access-related queries.
- Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.
- Documentation:
- Log incidents, solutions, and updates in the ticketing system.
- Create and maintain support documentation and knowledge base articles.
- System Maintenance:
- Perform routine sys...