Deskside Support Technician

“Developing Talent, Managing Risk | Experience in Internal Audit, HR & Tech Recruitment | Driven by People & Process Excellence”
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Skill Set: Deskside Support Technician

Position: Backfill

Contract: B2B/Freelance

Key Responsibilities:

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• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
  
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
  
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
  
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remo...