Deskside Support Team Lead - Onsite

Deskside Support Team Lead

Job Summary

The Deskside Support Team Lead is responsible for leading and coordinating the daily activities of the Deskside Support team to ensure the delivery of high-quality IT support services to end users. The role combines hands‑on technical expertise with leadership responsibilities, including resource management, service delivery oversight, incident escalation management, customer engagement, and continuous improvement initiatives.

The Team Lead acts as the primary escalation point for complex end‑user computing issues and is responsible for ensuring that service levels, operational objectives, and customer expectations are consistently achieved.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and develop a team of Deskside Engineers and Support Technicians.
• Allocate workloads and manage resource scheduling to ensure effective service coverage.
• Condu...