Deskside Support Analyst-Onsite

Location: Calgary, AB – Onsite

Position Overview

The Deskside Support Analyst provides on‑site technical support at a campus location within a large enterprise financial services environment. This role installs, configures, relocates, and troubleshoots end‑user hardware, software, mobile devices, and collaboration technologies while ensuring compliance with security, audit, and regulatory standards. The analyst coordinates warranty repairs, manages campus spare equipment, and maintains accurate asset and ticket records within the enterprise ITSM platform (e.g., ServiceNow). Working closely with centralized engineering and infrastructure teams, the role supports device staging, deployments, refresh initiatives, onboarding/offboarding activities, and campus technology projects. Acting as a trusted technical partner, the Deskside Support Analyst delivers timely resolutions, provides white‑glove support for senior stakeholders, and meets defined service leve...