Designated Support Engineer - RHEL

Red Hat K.K. · Japan, Tokyo, Japan

Location

Japan

Job Type

Full time

Posted

July 10, 2026

Job Description

What you will do
Provide high level technical support to your customers through web-based support and phone support
Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
Work with other Red Hat teams engaged with your customers
Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
Exceed customer expectations with outstanding communication and customer service
Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

What you will bring
Ability to communicate clearly and effectively with your customer across technical and non technical communica...
        

Ready to Apply?

Submit your application for Designated Support Engineer - RHEL at Red Hat K.K.

Apply Now