Designated Support Engineer - Openshift

**What you will do**

+ Provide high level technical support to your customers through web-based support and phone support
+ Meet with your customers on a regular basis to ensure that Red Hat is aligned to the customer’s support priorities
+ Work with other Red Hat teams engaged with your customers
+ Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
+ Exceed customer expectations with outstanding communication and customer service
+ Consult with and develop relationships with Red Hat engineering teams to guide solutions and improve customer satisfaction
+ Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within Red Hat

**What you will bring**

+ Ability to communicate clearly and effectively with your customer across technical and non technical communications
+ Excellent t...