Deputy Manager Finance

We are looking for the position of Deputy Manager Finance and Customer Support who will be responsible to ensure the smooth functioning of day to day operations of the Fees and Dues Department and to ensure seamless functioning. This roles involves inquiries, addressing concerns, and providing support across various educational services.

Key Accountabilities

• Handle and resolve escalated fee-related customer issues.
• Implement and optimization customer support processes to enhance over all customer satisfaction.
• Keep the team informed about the latest information related to products, procedures and industry trends.
• Assess support statistics and generate detailed reports based on your findings.
• Supervise and evaluate ongoing training efforts within the team.
• Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy.
• Manage the fee collection budget and targets ...