Dental Customer Service Executive (Front Desk Lead)

Job Responsibilities

Front Desk & Patient Service

• Welcome and register patients professionally

• Handle phone calls, WhatsApp, email and walk-in enquiries

• Provide excellent patient service and support

• Maintain a clean, tidy and professional reception and waiting area

• Handle patient feedback and escalate issues appropriately

Appointment & Doctor Schedule Support

• Schedule, reschedule and confirm appointments accurately

• Monitor appointment books and support doctor slot utilisation

• Follow up on no-shows and available slots

• Support treatment continuation and follow-up appointments

Billing & Claims

• Prepare accurate billing and ensure charges are billed correctly according to treatment and clinic SOP

• Collect payments and support...