Delivery Operations Coordinator

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You'll ensure every delivery runs smoothly and every guest has a great experience!

What You'll Do:

Scheduling & Guest Communication

• Monitor and organize the inbox daily, responding promptly.
• Schedule deliveries accurately-confirm addresses, order details, phone numbers, and explain the process clearly.
• Contact guests to book deliveries, share operating hours, and keep communication consistent.
• Follow up daily until every delivery is confirmed.

Performance & Guest Support

• Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
• Submit Route Change Forms and Account Reviews, following up to resolve issues.
• Track deliveries in real-time t...