Delivery Lead - FSS Ops Utilities

Key Responsibilities

• Contribute to shaping the future strategic direction and process innovation of Securities Services by staying informed about evolving customer needs, technology, and business environments, and proactively leveraging these changes.
• Support the implementation of quality management systems and other Company/Group initiatives.
• Assist in developing and enhancing CDM processing systems to meet the requirements of various countries, business units, and, most importantly, client needs.
• Implement quality initiatives and activities within the division in alignment with the Group’s Quality System.
• Execute specific duties as directed by team management, adhering to relevant procedures, guidelines, instructions, and standards to achieve productivity and service benchmarks.
• Ensure consistent delivery of high-quality services that meet or exceed customer expectations, guided by Service Level Agreements, effic...