Debt collection Agent

Company Description Finley International Limited is Kenya’s leading credit management firm, providing comprehensive debt recovery solutions across Kenya and the wider East African region. The company focuses on recovering debts professionally while preserving positive relationships between clients and their customers. Finley International Limited uses a customer-centric approach supported by modern technology to deliver efficient and compliant contact management services. Team members work in an environment that values people, professionalism, and ethical financial practices.
Role Description This is a full-time, on-site Debt Collection Agent role based in Nairobi. The Debt Collection Agent will contact customers via phone, email, and other approved channels to negotiate and arrange repayment of outstanding debts in line with company policies and regulatory requirements. The role includes updating and maintaining accurate records of all interactions, payment plans, and collections ...