Microsoft Dynamics 365 Customer Service Functional Consultant

Contract: 6–12 Months
IR35: Inside IR35
Location: Hybrid – York or London

We are looking for an experienced Microsoft Dynamics 365 Customer Service Functional Consultant to join a high-profile project delivering and optimising customer service solutions using Microsoft Dynamics 365.

Working closely with business stakeholders, you will play a key role in gathering requirements, designing functional solutions, and configuring Dynamics 365 Customer Service to improve customer experience, operational efficiency, and agent productivity.

Key Responsibilities

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  Lead the functional design and configuration of Microsoft Dynamics 365 Customer Service solutions.

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  Gather and translate business requirements into functional specifications.

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  Configure core C...