Job Description
Microsoft Dynamics 365 Customer Service Functional Consultant
Contract: 6–12 Months
IR35: Inside IR35
Location: Hybrid – York or London
We are looking for an experienced Microsoft Dynamics 365 Customer Service Functional Consultant to join a high-profile project delivering and optimising customer service solutions using Microsoft Dynamics 365.
Working closely with business stakeholders, you will play a key role in gathering requirements, designing functional solutions, and configuring Dynamics 365 Customer Service to improve customer experience, operational efficiency, and agent productivity.
Key Responsibilities
Lead the functional design and configuration of Microsoft Dynamics 365 Customer Service solutions.
Gather and translate business requirements into functional specifications.
Configure core Customer Service c...
Ready to Apply?
Submit your application for D365 CRM Customer Service Functional Consultant at La Fosse Associates
Apply Now