Cybersecurity CSM - Remote Growth & Renewals

KnowBe4 is seeking a Customer Success Manager to nurture relationships with TT & SMB customers and maximize lifetime value. You will guide onboarding, drive product adoption and identify upsell opportunities.

You will collaborate with Renewal Specialists and Account Managers to ensure renewals, cross-sell, and exceptional customer outcomes within a dynamic, remote/on-site friendly environment. This role requires Arabic fluency and strong communication, with a focus on retention and satisfaction