Cyber Security Service Delivery Specialist (Hybrid)

DEFEND in Wellington, New Zealand is seeking a Service Delivery Analyst to support the Managed Services health, reporting, and customer communications. You will help ensure SLA performance, update customers, and drive continuous service improvements in a SOC-enabled environment.

The role offers exposure to incident management concepts, ServiceNow basics, and data-driven reporting using Excel and Power BI, with a hybrid work setup and opportunities to grow in cybersecurity operations.