Job Description
RESPONSIBILITIES:
• Monitor Flash system dashboards, alerts, and transaction queues in real time across assigned shifts (rotational, with 24/7 coverage) to identify critical anomalies.
• Investigate and triage alerts in line with defined escalation procedures, distinguishing genuine incidents from false positives and taking appropriate action.
• Escalate confirmed fraud cases and critical system events to the team lead and relevant stakeholders promptly and accurately.
• Log all incidents, actions taken, and outcomes in the designated case management system with accuracy and within required timeframes.
• Contribute to the identification of emerging fraud typologies, cyber threat patterns, and system vulnerabilities by analysing historical incident data and surfacing trends.
• Conduct structured shift handovers, ensuring all open items, outstanding alerts, and critical context are communicated to the relieving a...