CXP & Marketing Specialist, SEA

Typical Duties

• Customer Experience Program (CXP) and E‑Warranty Program
• Be the Subject Matter Expert (SME) related to both digital solutions
• Be the key person handling queries from WD customers and POS
• Provide technical training to WD customers and POS
• Gather feedback from WD customers and POS to Global CXP team for improvement
• Support the development & continuous enhancement of both programs
• First line support to WD, POS and end consumers feedback (social media, Email, etc.)
• First line support to respond to inquiries in mailboxes
• Support issuance of Credit Note for approved claims
• Support Technical Manager in the following:
  • Key person in data filing, compilation and reporting of SEA Warranty & Claims activities
  • Subject Matter Expert (SME) for car fitment
• Support Trade Marketing Manager in the following:
  • Execution of Retail POS Partnership Com...